A digital front desk employee that covers reservations and guest communication across every channel, every hour of the day, operating under its own name, with its own phone line and email, inside the systems your team already uses.
A prospective guest calls late at night to reserve a room. Outside staffed hours, calls like this are frequently missed and the booking goes to another property. Aria answers without delay, confirms availability in the property system, quotes the rate, and completes the reservation, issuing a written confirmation before the call ends.
Takes booking inquiries by phone, message, and OTA; confirms availability and rates; and records reservations, changes, and cancellations directly in the property system, including legacy systems with no integration.
Sends pre-arrival information and confirmations, answers in-stay questions about amenities and services, and accommodates routine requests like late checkout.
Completes the night audit, reconciles daily folios, and prepares the morning report ahead of the day shift, quietly, every night.
Maintains consistent availability and rates across booking channels to prevent double-bookings and rate discrepancies.
Maintaining round-the-clock reservation coverage through conventional staffing requires overnight roles that often run well below capacity. The Front Desk provides equivalent coverage across all hours and channels at a fraction of that cost, while ensuring inbound booking demand is consistently captured rather than lost. For most properties, the recovered revenue from previously missed after-hours bookings alone exceeds the cost of the employee.